These General Terms and Conditions ("Terms and Conditions") govern the rights and obligations of You, as the buyer, and Us, as the seller or trader, within contractual relationships concluded by means of distance communication, specifically through the E-shop on the website www.milva.sk

All information regarding the processing of Your personal data is contained in the personal data processing policy, which can be found here: https://www.milva.sk/podmienky-ochrany-osobnych-udajov/

As You certainly know, we communicate primarily at a distance. Therefore, our Contract also uses means of distance communication that allow us to reach an agreement without the simultaneous physical presence of Us and You.

If any part of the Terms and Conditions conflicts with what we have jointly agreed during the process of Your Order on Our E-shop, that specific agreement shall take precedence over these Terms and Conditions.

1. CERTAIN DEFINITIONS

1.1 Digital Performance means anything that You can purchase on the E-shop by concluding a Contract for the provision of digital performance and which at the same time consists of data created and supplied in digital form or a digital service that allows You to create, process, store data in digital form or access such data.

1.2 Price means the financial amount that You will pay for the Goods;

1.3 Delivery Price means the financial amount that You will pay for delivery of the Goods, including the cost of packaging, transport, postage or other charges;

1.4 Total Price means the sum of the Price and the Delivery Price, as well as any other costs and charges where these could not be determined in advance;

1.5 VAT means value added tax under the applicable legislation;

1.6 E-shop means the online store operated by Us at Poštová 345/23, 946 32 Marcelová, SLOVAK REPUBLIC, through which the purchase of Goods will take place;

1.7 Invoice means a tax document issued in accordance with the Value Added Tax Act for the Total Price;

1.8 We means the company Milva cosmetics s.r.o. with its registered office at Poštová 345/23, 946 32 Marcelová, SLOVAK REPUBLIC, Company ID No. 36 528 137, registered in the Commercial Register maintained by the District Court Nira / Municipal Court Nitra, Section Sro, File No. 11035/N, e-mail milva.objednavky@gmail.com, telephone number +421949176999, referred to by legislation as the seller and/or trader; For the avoidance of doubt, we are not operators of an online marketplace and therefore are not persons who operate and provide Consumers with an online marketplace, including through a third party, and therefore the special information obligations pursuant to Sections 16 and 17 of the Consumer Protection Act do not apply to us.

1.9 Order means Your irrevocable proposal to conclude a Contract for the purchase of Goods with Us;

1.10 Entrepreneur means a person registered in the Commercial Register, a person conducting business on the basis of a trade licence, a person conducting business on the basis of an authorisation other than a trade licence pursuant to special regulations, or a person carrying out agricultural production and registered in the relevant register pursuant to a special regulation.

1.11 Consumer means a natural person who, when concluding and performing a consumer contract, does not act within the scope of his or her business activity or other entrepreneurial activity.

1.12 Consumer Purchase Contract means a purchase contract concluded between a trader as seller and a Consumer as buyer where the subject of purchase is any movable item, including an item with digital elements, water, gas or electricity sold in a limited volume or specified quantity, even where the item is yet to be manufactured or produced, including according to the specifications of the Consumer as buyer.

1.13 Goods means everything that You can purchase on the E-shop, including movable Goods containing Digital Content or Digital Services;

1.14 User Account means an account created on the basis of the data provided by You, which enables the entered data to be stored and the history of ordered Goods and concluded contracts to be retained, or enables access to and use of Digital Content supplied under a Contract for the provision of digital performance;

1.15 You means the person purchasing on Our E-shop, referred to by legislation as the buyer. If You provide Your company identification number (IČO) in the Order, You acknowledge that the provisions of these Terms and Conditions specifically intended for Entrepreneurs, as well as the conditions mutually agreed between us, will apply to You, while You shall still be entitled, within the limits of the relevant legislation, to full protection against unfair and aggressive commercial practices and against misleading actions and misleading omissions;

1.16 Contract means the purchase contract agreed on the basis of a duly completed Order sent through the E-shop and concluded at the moment when You receive confirmation of the Order from Us. A Contract also includes a contract for the purchase of an item with digital elements and a contract for the provision of digital performance. Where these Terms and Conditions refer in individual sections or points specifically to a contract for the purchase of an item with digital elements or to a contract for the provision of digital performance, such special provisions shall apply only to the Goods and/or Digital Performance provided under the relevant type of contract.

1.17 Distance Contract means a contract between a trader and a Consumer agreed and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the trader and the Consumer, in particular through the use of an online interface, e-mail, telephone, fax, addressed letter or offer catalogue (“Contract”).

1.18 Civil Code means Slovak Act No. 40/1964 Coll., as amended.

1.19 Consumer Protection Act means Slovak Act No. 108/2024 Coll. on Consumer Protection and on the amendment and supplementation of certain acts.

2. GENERAL PROVISIONS AND INFORMATION

2.1 Goods may only be purchased through www.milva.sk

2.2 When purchasing Goods, You are obliged to provide Us with all information correctly, completely and truthfully. We will therefore consider the information provided by You when ordering the Goods to be correct, complete and truthful.

3. CONCLUSION OF THE CONTRACT

3.1 The Contract with Us may only be concluded in the Slovak language.

3.2 The Contract is concluded remotely through the E-shop, and You bear the costs of using the means of communication that You use when concluding the Distance Contract. These costs do not increase the Total Price of the Goods and do not differ in any way from the basic rate that You pay for using these means of communication (in particular, internet access), and therefore You should not expect any additional costs charged by Us beyond the Total Price. By submitting the Order, You agree to the use of means of distance communication.

3.3 In order for us to conclude the Contract, You must create a draft Order on the E-shop. This draft must contain the following information:

1. Information about the Goods being purchased (on the E-shop, You select the Goods You wish to purchase using the "Add to cart" button);
2. Information about the Price, Delivery Price, VAT, the method of payment of the Total Price and the required method of delivery of the Goods; this information will be entered during the creation of the draft Order within the user interface of the E-shop, while information about the Price, Delivery Price, VAT and Total Price will be automatically stated by Us in the draft Order on the basis of the Goods selected by You and the chosen method of delivery;
3. Your identification details necessary for Us to deliver the Goods, in particular Your first name, surname, delivery address, telephone number and e-mail address;

3.4  During the creation of the draft Order, You may change and check the data until the Order is created.

3.5 After performing the check, You create the Order by pressing the "Order with obligation to pay" button. Before pressing the button, however, You must also confirm that You have duly read the Terms and Conditions and agree to them; otherwise it will not be possible to create the Order. After pressing the "Order with obligation to pay" button, all completed information will be sent directly to Us.

3.6 We will confirm Your Order as soon as possible after it is delivered to Us by means of a message sent to the e-mail address entered by You in the Order. The confirmation will include a summary of the Order and these Terms and Conditions. Our confirmation of the Order concludes the Contract between Us and You. The Terms and Conditions in force on the date of the Order form an integral part of the Contract.

3.7 There may also be cases where We are unable to confirm Your Order. This applies in particular to situations where the Goods are unavailable or where You order a larger number of units of the Goods than We allow. However, information on the maximum number of units of the Goods will always be provided to You in advance within the E-shop and should therefore not come as a surprise to You. If there is any reason why We cannot confirm the Order, We will contact You and send You an offer to conclude a Contract in a form modified compared with the Order. In such a case, the Contract is concluded when You confirm Our offer.

3.8 If an obviously incorrect Price is stated in the E-shop or in the draft Order, in particular as a result of a technical error, We are not obliged to deliver the Goods to You at that Price even if You have received confirmation of the Order and the Contract has therefore been concluded. In such a situation, We will contact You without delay and We shall be entitled to withdraw from the Contract, whereby We will send You such withdrawal together with an offer to conclude a new Contract in a form modified compared with the Order. In such a case, the new Contract is concluded when You confirm Our offer. If You do not confirm Our offer within 3 days of it being sent, We are entitled to withdraw from the concluded Contract. An obvious error in the Price includes, for example, a situation where the Price clearly does not correspond to the usual price charged by other sellers at the time the Order is created or where a digit is clearly missing from or incorrectly added to the Price.

3.9 Once the Contract has been concluded, You become obliged to pay the Total Price.

3.10 If You have a User Account, You may place an Order through it. Even in such a case, however, You are obliged to check the correctness, truthfulness and completeness of the pre-filled data. The method of creating the Order is otherwise identical to that of a buyer without a User Account, but the advantage is that You do not need to repeatedly fill in Your identification details.

3.11 In some cases, We allow a discount to be applied to the purchase of Goods. In order for the discount to be provided, You must enter the information relating to the discount in the designated field within the draft Order. If You do so, the Goods will be provided to You at a discount.

4. USER ACCOUNT

4.1 Based on Your registration within the E-shop, You may access Your User Account.

4.2 When registering a User Account, You are obliged to provide all entered data correctly and truthfully and to update such data in the event of any change.

4.3 Access to the User Account is secured by a username and password. You are obliged to keep these access details confidential and not provide them to anyone. If they are misused, We shall bear no responsibility for such misuse.

4.4 The User Account is personal and You are therefore not entitled to allow third parties to use it.

4.5 We may cancel Your User Account, in particular if You have not used it for more than three years, after Your withdrawal from the Contract or if You breach Your obligations under the Contract.

4.6 The User Account may not be available continuously, in particular due to necessary maintenance of hardware and software equipment.

 

5. PRICE AND PAYMENT TERMS, RESERVATION OF TITLE

5.1 The Price is always stated within the E-shop, in the draft Order and in the Contract. In the event of a discrepancy between the Price stated for the Goods within the E-shop and the Price stated in the draft Order, the Price stated in the draft Order shall apply, which will always be identical to the price stated in the Contract. The draft Order also states the Delivery Price or, where applicable, the conditions under which delivery is free of charge.

5.2 The Total Price pursuant to point 1.4 is stated including VAT and including all fees prescribed by special legislation.

5.3 We will require payment of the Total Price from You after conclusion of the Contract and before delivery of the Goods. You may pay the Total Price in the following ways:

1. By bank transfer. Information necessary to make the payment will be sent to You as part of the Order confirmation. In the case of payment by bank transfer, the Total Price is due within seven days.
2. Online by card. In such a case, payment is made through the ShoptetPay payment gateway and is governed by the terms and conditions of this payment gateway, available at: https://www.shoptetpay.com/sk/vseobecne-obchodne-podmienky-sluzby-shoptet-pay/. In the case of online card payment, the Total Price is due within two days.
3. In such a case, payment is made upon delivery of the Goods against handover of the Goods. In the case of cash on delivery, the Total Price is due upon receipt of the Goods.
4. In cash upon personal collection. The Goods may be paid for in cash if collected at Our premises, a list of which is available on Our website. In the case of cash payment upon personal collection, the Total Price is due upon receipt of the Goods.

5.4 The Invoice will be issued electronically after payment of the Total Price and will be sent to the e-mail address provided by You in the Order. The Invoice will also be physically enclosed with the Goods and available in the User Account, if You have one.

5.5 Title to the Goods passes to You only after You have paid the Total Price and the Goods have been delivered to You. In the case of payment by bank transfer, the Total Price is deemed paid when the funds are credited to Our account; in all other cases it is deemed paid at the moment the payment is made.

6. DELIVERY OF GOODS, TRANSFER OF RISK OF ACCIDENTAL DESTRUCTION, ACCIDENTAL DETERIORATION AND LOSS OF THE SUBJECT OF PURCHASE

6. 1 The Goods will be delivered to You by a method of Your choice, and You may choose from the following options:

1. Personal collection at Our premises, a list of which is available on Our website;
2. Personal collection at Packeta collection points;
3. Delivery through the transport companies Slovenská pošta, GLS, Packeta.

6.2 Goods may be delivered within the Slovak Republic and the EU.

6.3 We are obliged to deliver the Goods to You without undue delay, but no later than within 30 days from the date of conclusion of the Contract, unless We agree otherwise. Goods with digital elements are deemed to have been delivered at the moment they are sent to the e-mail address provided by You in the Order.

6.4 During performance of the Contract, circumstances may arise that affect the delivery date of the Goods ordered by You. We will inform You without undue delay by e-mail of any change in the delivery date and of the new expected delivery date of the ordered Goods, without prejudice to Your right to withdraw from the Contract. Our notification of the new delivery date of the Goods will also include Our request for You to state whether You insist on delivery of the Goods ordered by You on the new date. In the case of personal collection at Our premises, We will always inform You by e-mail when the Goods are ready for collection.

6.5 When receiving the Goods from the carrier, You are obliged to check that the packaging of the Goods is intact and, in the event of any damage, to notify the carrier and Us immediately. If the packaging has been damaged in a way that indicates unauthorised handling of or access to the shipment, You are not obliged to accept the Goods from the carrier.

6.6 You are obliged to take delivery of the Goods at the agreed place and time. If You fail to take delivery of the Goods, We shall have the right to withdraw from the Contract due to Your material breach of the Contract, and You undertake to reimburse Us for all costs associated with delivery. If You ordered the Goods cash on delivery and do not take delivery, an invoice for the transport costs will be sent to Your e-mail address within 7 days from the day on which the Goods are returned as uncollected.

6.7 If You fail to take delivery of the Goods, We shall have the right to withdraw from the Contract due to Your material breach of the Contract. If We decide to exercise this right, the withdrawal shall take effect on the day on which the withdrawal is delivered to You. Withdrawal from the Contract shall not affect the right to compensation for damage incurred in the amount of the actual costs of the delivery attempt.

6.8 If, for reasons arising on Your side, the Goods are delivered repeatedly or in a manner other than that agreed in the Contract, You are obliged to reimburse Us for the costs associated with such repeated delivery at Your request. The payment details for payment of these costs will be sent to the e-mail address provided by You in the Contract and shall be due within 14 days of delivery of the e-mail.

6.9 The risk of accidental destruction, accidental deterioration and loss of the Goods passes to You at the moment the Goods are delivered. If You do not take delivery of the Goods or refuse to take delivery, except in the cases under point 4 of these Terms and Conditions, the risk of accidental destruction, accidental deterioration and loss of the Goods passes to You at the moment when You had the opportunity to take delivery, but delivery did not take place for reasons on Your side. The transfer of the risk of accidental destruction, accidental deterioration and loss of the Goods means that from that moment You bear all consequences associated with the loss, destruction, damage or any deterioration of the Goods.

7. RIGHTS ARISING FROM LIABILITY FOR DEFECTS

7.1 Introductory provision on liability for defects

7.1.1. If You are an Entrepreneur, We undertake to deliver the Goods to You in the agreed quality and quantity and free from defects.

7.1.2. If You are a Consumer, We undertake to deliver the Goods to You in accordance with the general requirements pursuant to Section 617 of the Civil Code and the agreed requirements pursuant to Section 616 of the Civil Code, including the characteristics of the Goods ordered by You as presented on Our E-shop or in Our promotional materials in relation to the supplied Goods, and free from defects. The Goods need not comply with the general requirements under Section 617 of the Civil Code if, when concluding the Contract, We expressly informed You that a particular characteristic did not comply with such general requirements and You expressly and separately agreed to such non-compliance.

7.1.3. The Goods sold comply with the general requirements under Section 617 of the Civil Code if:

1. they are suitable for all purposes for which Goods of the same type are normally used, taking into account in particular legislation, technical standards or codes of conduct applicable to the relevant sector where technical standards have not been developed;
2. they correspond to the description and quality of the sample or model made available to You before conclusion of the Contract;
3. they are supplied with the accessories, packaging and instructions that You may reasonably expect;
4. they are supplied in the quantity, quality and with the characteristics, including functionality, compatibility, safety and the ability to maintain functionality and performance during normal use (durability), that are usual for Goods of the same type and that You may reasonably expect having regard to the nature of the Goods sold, taking into account any public statement made by Us or by another person in the same supply chain, including the manufacturer, or on their behalf, in particular in advertising or labelling of the Goods, whereby the manufacturer shall be deemed to be the producer of the Goods, the importer of the Goods into the European Union market from a third country or another person who identifies himself as the manufacturer by placing his name, trade mark or other distinguishing mark on the Goods. We are liable for defects that the Goods have at the time of delivery to the extent of Our obligation referred to in Art. 7.1.1. or 7.1.2. of these Terms and Conditions.

7.1.4 If You are an Entrepreneur, We are not liable for defects in the Goods in the following cases:

7.1.4.1. if You were informed of the existing defects or You must have known about the defects on the basis of the circumstances in which the Contract was concluded and such defects are not contrary to the agreed characteristics of the Goods;

7.1.4.2. if defects in the Goods arose after You took delivery of the Goods, provided that the defects did not arise as a result of a breach of Our obligations or You had the opportunity to take delivery of the Goods pursuant to Art. 6 of these Terms and Conditions and, without legal reason, refused to take delivery of the Goods or failed to take delivery of them;

7.1.4.3. if You failed to notify obvious defects in the Goods in due time pursuant to Art. 7.3.1. of these Terms and Conditions;

7.1.4.4. if You failed to notify hidden defects in the Goods in due time pursuant to Art. 7.3.2. of these Terms and Conditions;

7.1.4.5. in the case of used Goods, We are not liable for defects arising from their use or wear and tear. In the case of Goods sold at a lower price, We are not liable for defects for which the lower price was agreed.

7.1.5. If You are a Consumer, We are not liable for defects and characteristics of the Goods in cases where:

7.1.5.1. You failed to notify defects in the Goods in due time within the period specified in point 7.4.1. of these Terms and Conditions;

7.1.5.2. the characteristics of the Goods do not comply with the general requirements under Section 617 of the Civil Code, provided that You were clearly informed of this fact in writing by Us and separately gave Your express written consent to such non-compliance;

7.1.6. Cosmetic products have a minimum durability date or a period after opening (PAO) indicated on the product packaging. This does not affect the Consumer's rights arising from liability for defects under generally binding legislation.

7.1.7. The Consumer is entitled to exercise rights arising from liability for defects in the Goods within the periods laid down by generally binding legislation. In the case of cosmetic products, the Consumer is obliged to take into account the minimum durability date, expiry date or period after opening (PAO) indicated on the product packaging.

 

 7.2 CONDITIONS FOR EXERCISING RIGHTS ARISING FROM LIABILITY FOR DEFECTS (COMPLAINTS) SPECIFICALLY FOR ENTREPRENEURS

7.2.1. You are obliged to report and notify a defect without undue delay after You could have discovered it, but no later than within 3 days from receipt of the Goods.

7.2.2. The right arising from liability for other defects (hidden defects) must be exercised in the manner pursuant to point 7.5.1. below without undue delay after You discover the defect in the Goods, but no later than before expiry of the warranty period.

7.2.3 If the Goods are delivered to You in torn or damaged packaging or the shipment is obviously too light, We ask You not to accept such Goods from the transport company and to notify Us of this fact immediately by telephone at +421949176999 or by e-mail at objednavky@gmail.com. If obvious defects are discovered (e.g. mechanical damage), You are obliged to make a complaint without undue delay in the manner specified in point 7.5.1. below. We will not take into account a complaint made later due to obvious defects in the Goods, including a defect consisting in incompleteness of the Goods.

7.2.4. The warranty applies to all defects in the Goods described in point 7.2.. and/or inconsistent with Our obligation in point 7.1.1a. of these Terms and Conditions.

7.2.5. You are not entitled to exercise a right arising from liability for a defect if We are not liable for defects pursuant to point 7.1.5. of these Terms and Conditions or under the legislation valid and effective at the time of conclusion of the Contract, or if You knew about the defect before taking delivery of the Goods, or We drew Your attention to it, or You were granted an appropriate discount from the Price of the Goods for that reason.

7.3 CONDITIONS FOR EXERCISING RIGHTS ARISING FROM LIABILITY FOR DEFECTS (COMPLAINTS) SPECIFICALLY FOR CONSUMERS

7.3.1 If the Goods are delivered to You in torn or damaged packaging or the shipment is obviously too light, We recommend that You do not accept such Goods from the transport company and notify Us of this fact immediately by telephone at +421949176999 or by e-mail at objednavky@gmail.com If You decide to accept such a shipment, it is necessary to inspect the shipment in the presence of the carrier and make sure that no items of Goods are missing and that all items of Goods are in order. If, when inspecting the shipment pursuant to the preceding sentence, You find that the condition or number of items of the ordered Goods does not correspond to what You ordered, We recommend that You draw up a Report on Damage to the Shipment with the carrier or record such deficiency in the carrier's handover report.

7.3.2 If obvious defects are subsequently discovered after receipt of the Goods (e.g. mechanical damage, missing Goods or items thereof, incorrect Goods or items thereof), We ask You to make a complaint without undue delay in the manner specified in point 7.5.1. below. We are entitled to reject a complaint made later due to obvious defects in the Goods, including a defect consisting in incompleteness of the Goods.

7.3.3 You are not entitled to exercise a right arising from liability for defects if We are not liable for defects pursuant to point 7.1.6. of these Terms and Conditions or under the legislation valid and effective at the time of conclusion of the Contract.

7.3.4 You are entitled to exercise the right arising from liability for defects in the manner specified in point 7.5.1. and within the period specified in point 7.4.1 of these Terms and Conditions.

7.4. EXERCISING RIGHTS ARISING FROM LIABILITY FOR DEFECTS (COMPLAINTS)

7.4.1. If the Goods have a defect, in particular if any of the conditions under point 7.1. are not fulfilled, You may notify Us of such defect and exercise Your rights arising from liability for defects (i.e. make a complaint regarding the Goods) by sending an e-mail or letter to Our addresses stated in Our identification details, or in person at Our premises, a list of which is available on Our website. For a complaint, You may also use the model form provided by Us, which forms Annex No. 1 to these Terms and Conditions.

7.4.2. In Your notification by which You exercise a complaint, please state in particular a description of the defect in the Goods and Your identification details, including the e-mail address to which You wish to receive notification of the manner in which the complaint is handled, and also indicate which of the claims arising from liability for defects specified in points .7.6.3. to .6.8. You are exercising.

7.4.3. When making a complaint, also provide Us with proof of purchase of the Goods (invoice) in order to prove that the Goods were purchased from Us; otherwise We are not obliged to recognise Your complaint.

7.4.4. We consider the date of making the complaint to be the date of delivery of the defective Goods together with the relevant documents (pursuant to point 7.5.3). If Your submission by which You make a complaint is incomplete (in particular illegible, unclear, incomprehensible, does not contain the required documents, etc.), We will request in writing, in particular by e-mail, that You supplement the submitted complaint. In such a case, the complaint procedure begins on the date on which Your supplemented submission is delivered.

7.4.5. When Your complaint or Your supplementation of the submitted complaint is delivered to Us, We will immediately issue You with written confirmation of receipt of the complaint or confirmation of notification of the defect. In the confirmation, We will state the shortest possible period determined pursuant to point 7.6.1. within which We will remedy the notified defect in the Goods.

7.4.5.  If You fail to supplement the submitted complaint pursuant to point 7.5.4. of this Article without undue delay, but no later than within 10 days from delivery of Our request pursuant to point 7.5.4. of this Article, We will consider Your submission unfounded and, if the requested missing information that You were asked to provide is necessary for handling the complaint, We may decide not to deal with such incomplete complaint.

7.5. HANDLING OF COMPLAINTS

7.5.1. Based on Your decision as to which of the methods of remedying the defect specified in points 7.6.3. and 7.6.4. to 7.6.8 You apply, We will remedy the defect within a reasonable period required by Us to assess the defect and to repair or replace the item, taking into account the nature of the item and the nature and seriousness of the defect, and which shall not exceed 30 days from the date on which Your complaint was made or the defect was notified. We do not provide a consumer guarantee pursuant to Section 626 of the Civil Code. We are not obliged to accept the method of remedy chosen by You if the method selected by You is impossible or would cause Us disproportionate costs taking into account the Price of the Goods and the seriousness of the defect.

7.5.2. Only in exceptional cases and for objective reasons may We extend the period for remedying the defect stated in the confirmation of receipt of notification of the defect by the shortest time necessary to remedy the defect. We will inform You in writing of any such extension of the period for remedying the defect.

7.5.3. If the defect can be remedied by repair, You have the right to have the defect repaired free of charge, in a timely and proper manner at Our expense.

7.5.4. Instead of remedying the defect by repair, You may request replacement of the Goods.

7.5.5. Instead of remedying the defect in the Goods by repair, We may always replace the defective Goods with defect-free Goods if this does not cause You serious inconvenience.

7.5.6. After expiry of the period for remedying the defect, You have the right to an appropriate discount from the Price of the Goods or You may withdraw from the Contract. You also have the same rights if We fail to repair the defect or replace the Goods, refuse to repair or replace the Goods because neither repair nor replacement is possible or because they would require disproportionate costs, the Goods continue to have the same defects despite repair or replacement, or We inform You that the defect cannot be repaired or the Goods replaced within a reasonable period or without causing You serious inconvenience. The discount from the purchase price must be proportionate to the difference between the value of the Goods sold and the value that the Goods would have had if they were free from defects. We will refund the purchase price or pay the discount from the purchase price in the same manner that You used to pay the purchase price, unless We expressly agree on another method of payment. All costs associated with such payment are borne by Us.

You may not withdraw from the Contract pursuant to point 7.6.6 if You contributed to the occurrence of the defect or if the defect is negligible. If the Contract concerns several Goods, You may withdraw from the Contract only in relation to the defective Goods. In relation to the other Goods, You may withdraw from the Contract only if it cannot reasonably be expected that You would be interested in keeping the other Goods without the defective Goods.

7.5.7. If the Goods have a defect that cannot be remedied and that prevents You from properly using the Goods as defect-free Goods, You have the right to replacement of the Goods or the right to withdraw from the Contract. The same rights apply if the defects are remediable but You cannot properly use the Goods due to the repeated occurrence of the defect after repair or due to a greater number of defects.

7.5.8. We will handle Your complaint, or notification of a defect, by handing over the repaired Goods, replacing the Goods, paying an appropriate discount from the Price of the Goods or by providing a written reasoned refusal of liability for defects, i.e. rejection of Your complaint.

7.6. If You are a Consumer, the exercise of rights arising from liability for defects in the Goods is governed by Section 619 et seq. of the Civil Code and the Consumer Protection Act. No. “).

7.7. If We reject liability for defects, or reject Your complaint, You have the right to contact an accredited person, authorised person or notified person (e.g. an expert, authorised, accredited or notified person, authorised service centre, scientific institution, etc.) to provide You with an expert opinion or professional statement by which You can prove Our liability for defects in the Goods.

7.8. If You prove Our liability for defects in the Goods pursuant to point 7.8., You have the option to notify Us of the defects in the Goods again, whereby We may not reject this liability and shall therefore be obliged to deal with Your complaint again.

7.9. The costs associated with obtaining an expert opinion or professional statement pursuant to point 7.8. of these Terms and Conditions are borne by Us, but You must claim them from Us no later than within 2 months from the handling of the repeated complaint. 

7.10. We have hereby duly informed You of Your rights relating to the exercise of liability for possible defects in the Goods. By concluding the Contract, You confirm that You had the opportunity to read the conditions for complaints relating to the Goods in advance and properly and that You understand them.

 

8. WITHDRAWAL FROM THE CONTRACT

8.1. Withdrawal from the Contract may take place for the reasons and in the manner specified in this Article and in the applicable legislation.

8.2. If You are a Consumer, You have the right to withdraw from a Distance Contract without giving any reason within 14 days from the date of receipt of the Goods, in accordance with the Consumer Protection Act. You may withdraw in any clear and demonstrable manner or through the online form Return of Goods.

8.3. Detailed information on the period, method of withdrawal, return of Goods, costs of returning Goods, refund of payments and the Consumer's liability for any reduction in the value of the Goods is provided on the page Conditions for Returning Goods, which forms part of the information provided to the Consumer on the E-shop.

8.4. The right to withdraw from the Contract does not apply in cases provided for by law, in particular to Goods sealed in protective packaging which are not suitable for return for reasons of health protection or hygiene if such protective packaging has been broken after delivery.

8.5. The provisions on withdrawal from the Contract without giving a reason do not affect the Consumer's rights arising from liability for defects in the Goods.

8.6. We are entitled to withdraw from the Contract in particular if the Goods are sold out or unavailable or if, for objective reasons, We are unable to deliver the Goods. In such a case, We will inform You without undue delay and refund any payments received for undelivered Goods.

 

 

9. SUBMISSION OF SUGGESTIONS AND COMPLAINTS

9.1 . As a Consumer, You are entitled to submit suggestions and complaints in writing, by e-mail to: milva.milva.sk@gmail.com

9.2. We will inform You of the assessment of the suggestion or complaint by e-mail sent to Your e-mail address.

9.3. The supervisory authority is in particular the Slovak Trade Inspection (SOI), SOI Inspectorate for the Nitra Region, Staničná 9, P.O.BOX 49A, 950 50 Nitra 1, Department of Supervision tel.: 037/7720 001, 037/7720 034.

9.4 If You are not satisfied with the handling of Your suggestion or complaint, You may also submit a request for an inspection electronically through the platform available on the website https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi.

10. ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMERS

10.1. You have the right to contact Us with a request for remedy by sending an e-mail to: sk:gmail.com if You are not satisfied with the manner in which We handled Your complaint or if You believe that We have violated Your rights. If We respond to Your request negatively or fail to respond within 30 days from the date it was sent, You have the right to submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity (“Entity”) pursuant to Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on the amendment and supplementation of certain acts, as amended (“Alternative Dispute Resolution Act”).

10.2. The Entities are authorities and authorised legal entities pursuant to Section 3 of the Alternative Dispute Resolution Act and their list is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

10.3. You may submit the proposal in the manner specified under Section 12 of the Alternative Dispute Resolution Act.

10.4. You also have the right to initiate out-of-court dispute resolution online through the OSR platform available on the website https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297, https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.

11. FINAL PROVISIONS

11.1. All written correspondence with You will be delivered by e-mail. Our e-mail address is stated in Our identification details. We will deliver correspondence to the e-mail address provided by You in the Contract, in the User Account or through which You contacted Us.

11.2. The Contract may only be amended on the basis of Our written agreement. However, We are entitled to amend and supplement these Terms and Conditions, but such amendment will not affect Contracts already concluded, only Contracts concluded after the amendment takes effect. Information about the amendment will be sent to Your e-mail address at least 14 days before the amendment takes effect. If We do not receive from You, within 14 days from sending the information about the amendment, notice of termination of a concluded Contract for regular and repeated deliveries of Goods, the new terms and conditions become part of Our Contract and will apply to the next delivery of Goods following the effective date of the amendment. If You give notice of termination, the notice period shall be 2 months.

11.3. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, failures of subcontractors, etc.), We shall not be liable for damage caused as a result of or in connection with force majeure or unforeseeable events, and if such a situation lasts for more than 10 days, both We and You have the right to withdraw from the Contract in writing.

11.4. An integral annex to the Terms and Conditions is the model complaint form (Annex No. 1) and the model form for withdrawal from the Contract together with instructions (Annex No. 2).

11.5. The Contract, including the Terms and Conditions, is archived electronically by Us but is not accessible to You. However, You will always receive these Terms and Conditions and Order confirmations containing a summary of the Order by e-mail, and You will therefore always have access to the Contract even without Our assistance. We recommend that You always save the Order confirmation and the Terms and Conditions.

11.6. No codes of conduct pursuant to Section 2 letter I) of the Consumer Protection Act apply to Our activities.

11.7. These Terms and Conditions enter into force on 1.6.2026.